Virtual Address Service

When you purchase a virtual address package we give you consent to you use the address for your business without actually being based there. Every customer receives their own unique virtual office number. This gives your business a unique identity and means that your reputation should not be affected by other companies operating from the same business centre as you.

You can use your virtual address as:

a) Your company's registration and marketing address.

b) Your company's, your Director(s)' and your Person(s) of Significant Control's correspondence address.

c) Your can use the address to register your business on third party platforms such banks, eBay, Amazon, Shopfiy etc.

d) You can use your address to receive business and personal post for the business, directors and persons of significant control. Also see point 3 - 13 below.

e) You cannot use our addresses as residential addresses.

f) We do not permit motor vehicles & driving licences to be registered at our addresses.

g) It is your respononsibility to ensure that you make the public aware that you are not physically based at the address allocated to you and that you trade from a different address. If you require a trading address from us you will need to rent actual physical office space or a shared office / coworking space in one of our business centres.

Bronze customers will have to arrange to collect their items in person (by appointment only) or upgrade to a new tariff and arrange for a courier to collect their items subject to the terms below.

Applicable to Silver, Gold and Platinum Customers only:

You can arrange for your own courier to collect your item(s) from us.

a) Letters

- We can put all of your letters into 1 envelope if necessary.

- Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address).

- We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense).

- There will also be a £3.50 fee due to us per consignment to cover time, admin, packaging and printing.

- A consignment can be 1 letter or a group of letters put into 1 envelope so you only have to pay 1 fee of £3.50 to us. You will also save money on courier charges this way.

- Once the letter(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries direct with them. We take no responsibility for lost or damaged items.

b) Parcels

- Where possible we may be able to put all of your parcels into 1 box.

- Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address).

- We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense).

- There will also be a £5.50 fee due to us per consignment to cover time, admin, packaging and printing.

- A consignment can be 1 parcel or a group of parcels put into 1 box or several parcels going to the same address on the same collection (eg parcels 1 of 2 and 2 of 3). In such an instance 1 x fee of £5.50 is due to us. You will also save money on courier charges this way.

- Once the parcel(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries direct with them. We take no responsibility for lost or damaged items.

Bronze customers Mail forwarding is not included in the Bronze package and is not available on a "pay as you go basis." Bronze customers will need to log into their customer admin area and upgrade to a package that includes mail forwarding. Where applicable the below additional charges may also apply.

Applicable to Silver, Gold and Platinum Customers only:

For anything up to a maximum weight of 100 grams We will use the cheapest service available to send your item to you globally via Royal Mail. Tracking and insurance is not included and we do not take responsibility for any items that are not delivered to their destination.

If you would like your items delivered to you faster or with tracking and with a delivery guarantee you can book your own courier as per the following guidelines.

a) Letters

- We can put all of your letters into 1 envelope if necessary.

- Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address).

- We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense).

- There will also be a £3.50 fee due to us per consignment to cover time, admin, packaging and printing.

- A consignment can be 1 letter or a group of letters put into 1 envelope so you only have to pay 1 fee of £3.50 to us. You will also save money on courier charges this way.

- Once the letter(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries direct with them. We take no responsibility for lost or damaged items.

b) Parcels

- Where possible we may be able to put all of your parcels into 1 box.

- Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address).

- We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense).

- There will also be a £5.50 fee due to us per consignment to cover time, admin, packaging and printing.

- A consignment can be 1 parcel or a group of parcels put into 1 box or several parcels going to the same address on the same collection (eg parcels 1 of 2 and 2 of 3). In such an instance 1 x fee of £5.50 is due to us. You will also save money on courier charges this way.

- Once the parcel(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries direct with them. We take no responsibiluty for lost or damaged items.

1. If you are paying us quarterly you can upgrade to a package that includes mail forwarding for just 1 quarter. This can be done by logging into the customer log in area. Once you have received all of your post you can downgrade back to the Bronze package at the end of the quarter by emailing us. Please also see points 8 and 9 above.
2. If you are paying us annually we can give you the option to upgrade to a silver package for 1 quarter only for a one off fee of £26.00. You will receive all of the features of our silver package for 1 quarter only (including mail forwarding) subject to the rest of the terms and conditions stated on our website. Please also see points 8 and 9 above. You will need to email us if you wish to use this service.
3. We do not offer a pay as you go postage or scan service to Bronze customers.
4. We do not offer a courier handover service to Bronze customers. This means that you cannot book your own courier to collect your items from our office on your behalf.